Effective: September 1st 2025

Cancellations and Refunds

Cancellations

• You may cancel before dispatch by writing to contact@mithilanchalswad.shop or calling +91 9117433909.
• Once an order is packed or shipped, it cannot be cancelled.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong items, we will arrange a replacement or refund as appropriate.

How to raise a claim

Please contact us within 24 hours of delivery and include:

• Order number
• Clear photos of the outer box and inner contents (unboxing images help)
• A brief description of the issue

Refund method & timeline

Approved refunds are processed to the original payment method within 5–7 working days. For COD orders, refunds are issued via UPI/Bank transfer after verification.

Non‑refundable situations

• Incorrect or incomplete address provided by the customer
• Customer not reachable or delivery attempts exhausted
• Taste preferences
• Claims raised after 24 hours of delivery

Order delays

We aim to meet the estimated timelines; however, courier delays beyond our control are not eligible for refunds.